Strategic Enterprise AM - Growth & Retention

Rippling (Netherlands); Seattle (WA); Hybrid; USD 210,000 - 220,000; Full time

Job summary

Rippling's Enterprise Account Manager role in the US hybrid/remote team seeks a growth-minded professional to own strategic relationships with top customers in the HR platform space. You will drive adoption, retention, and revenue growth across Rippling’s back-office HR products, coordinating with cross-functional teams to deliver value and renewals.

The role emphasizes building multi-year partnerships, conducting executive reviews, and navigating a complex sales cycle with stakeholders while

Qualifications

• 4+ years of SaaS experience in account management, sales, or quota-carrying customer success.
• Track record of meeting/exceeding quota via new product sales and upgrades.
• Ability to run a structured sales process with discovery and demos.
• Experience managing multi-year renewals.
• Strong communication and relationship-building skills.
• PEO or HCM experience a plus, but not required.

Responsibilities

• Own primary relationship to guide customers in Rippling’s HR products.
• Engage customers at lifecycle events to drive adoption and renewal.
• Lead initiatives to meet adoption, retention, and revenue growth.
• Consult with clients on HR, IT, and global workforce needs.
• Build relationships with stakeholders through remote meetings.
• Develop account plans with Technical Account Manager and cross-functional teams.

Skills

SaaS account management

Quota attainment

Relationship management

Sales discovery & demos

Multi-year renewals

Communication skills

Organization & follow-through

Integrity & professionalism

PEO or HCM experience a plus

Job description

Rippling's Enterprise Account Manager role in the US hybrid/remote team seeks a growth-minded professional to own strategic relationships with top customers in the HR platform space. You will drive adoption, retention, and revenue growth across Rippling’s back-office HR products, coordinating with cross-functional teams to deliver value and renewals.

The role emphasizes building multi-year partnerships, conducting executive reviews, and navigating a complex sales cycle with stakeholders while