Enterprise Growth & Retention Account Manager

Rippling; San Francisco (CA); Hybrid; USD 210,000 - 220,000; Full time

Benefits offered by this job

Hybrid work model

Equity

Competitive compensation

Job summary

Rippling is seeking an Account Manager for Enterprise, Growth & Retention to lead relationships with our largest customers across HR & IT platforms. This hybrid-remote US-based role focuses on adoption, renewals and revenue growth, guiding customers through lifecycle events and strategic outcomes.

You will drive discovery, demos, and cross-sell opportunities, coordinating with product and technical teams to ensure long-term success and value realization for each account.

Qualifications

• 4+ years of SaaS experience in account management, sales, or quota-carrying customer success.
• Track record of meeting and exceeding quota via new product sales and upgrades.
• Competitive and creative drive to win deals and think outside the box.
• Sales discovery and demo meeting skills with a structured process.
• Proven success building long-term commercial relationships and renewals.
• Strong communicator with good people instincts and trust-building.
• Highly organized, self-motivated, detail-oriented and reliable.
• PEO or HCM experience is a plus.

Responsibilities

• Manage relationships with enterprise customers to drive adoption and revenue growth.
• Lead lifecycle activities: go-live, renewals, executive business reviews, and contract renewals.
• Consult with clients to understand HR/IT/Finance needs using a solutions-based approach.
• Navigate sales processes with remote stakeholders and build multi-year renewals.
• Negotiate procurement and coordinate contract execution.
• Develop and manage a pipeline for cross-sales and product upgrades.
• Collaborate with Technical Account Manager and cross-functional teams.

Skills

SaaS sales

Account management

Quota attainment

Discovery & demos

Relationship building

Communication

Negotiation

Hybrid / remote collaboration

Job description

Rippling is seeking an Account Manager for Enterprise, Growth & Retention to lead relationships with our largest customers across HR & IT platforms. This hybrid-remote US-based role focuses on adoption, renewals and revenue growth, guiding customers through lifecycle events and strategic outcomes.

You will drive discovery, demos, and cross-sell opportunities, coordinating with product and technical teams to ensure long-term success and value realization for each account.