Strategic Enterprise Account Manager

Ramp; United States; Remote; USD 140,000 - 210,000; Full time

Benefits offered by this job

Medical, dental & vision

One Medical membership

401(k) with match

Fertility HRA

Parental leave

Pet insurance

In-office perks: lunch, snacks

Job summary

Ramp is seeking a Strategic Account Manager to drive strategy, growth, and health of a portfolio of 8–12 large customers. You will own long-term relationships, revenue growth, product adoption, and meaningful business outcomes for these enterprises.

You will lead cross-functional teams, conduct executive reviews, and navigate renewals from discovery to close. This role requires 9+ years in account management with a proven record in enterprise SaaS and fintech contexts.

Qualifications

• 9+ years of experience in Account Management, Customer Success, or a similar revenue-focused role.
• 3+ years managing strategic Enterprise accounts (2,500+ employees or Fortune 1000).
• Strong familiarity with Fintech, Payments, Finance/Accounting, or B2B SaaS products.
• Demonstrated success negotiating and closing complex six-figure renewals and upsells.
• Ability to understand and communicate complex product workflows, integrations, and technical configurations.
• High fluency in financial value drivers—ROI, payback periods, and cost savings.
• Deep ownership mindset with the ability to build processes, playbooks, and documentation for strategic customers.

Responsibilities

• Own a portfolio of 8–12 strategic Enterprise customers with accountability for retention, expansion, and account health.
• Maintain and grow revenue and usage by identifying, pitching, and executing on upsell and cross-sell opportunities.
• Build and execute detailed account and territory plans, including QBRs and executive reviews.
• Lead frequent customer conversations to ensure customers achieve strong outcomes with Ramp.
• Own end-to-end renewals and expansions from discovery through negotiation and close.
• Proactively uncover workflow gaps and recommend solutions that save customers time and money.
• Partner cross-functionally to coordinate customer initiatives and deliver enterprise-grade solutions.
• Provide structured feedback to product and leadership to shape Ramp's roadmap.

Skills

Strategic Account Management

Enterprise Revenue Growth

Upsell & Cross-sell

Executive Communication

Fintech & Payments

ROI & Cost Savings

Cross-functional Leadership

Job description

Ramp is seeking a Strategic Account Manager to drive strategy, growth, and health of a portfolio of 8–12 large customers. You will own long-term relationships, revenue growth, product adoption, and meaningful business outcomes for these enterprises.

You will lead cross-functional teams, conduct executive reviews, and navigate renewals from discovery to close. This role requires 9+ years in account management with a proven record in enterprise SaaS and fintech contexts.