Account Manager | Enterprise

Ramp; United States; Remote; USD 110,000 - 180,000; Full time

Job summary

Ramp is seeking an Enterprise Account Manager to oversee a book of 60–70 large customers, managing long-term relationships and commercial outcomes. You will drive renewals, promote Ramp’s product suite, and work with cross-functional teams to deliver measurable value across the portfolio.

You will engage with operators, finance leadership, and C-suite executives, align on strategic objectives, and travel occasionally for on-site meetings and Ramp events.

Qualifications

• Proven ability to manage 60–70+ enterprise customers and drive renewal and expansion.
• Strong relationship management with executives across operators, finance, and C-suite.
• Data-driven approach to demonstrating value and shaping success metrics.

Responsibilities

• Own a portfolio of ~60–70 Enterprise customers with retention, expansion, and health; drive renewals end-to-end.
• Lead conversations with senior stakeholders to align on business outcomes and value realization.
• Manage renewals and growth opportunities from need identification to solution design and negotiation.
• Drive adoption by communicating new features and optimizing customer workflows on Ramp’s platform.
• Create scalable account plans, flag risks and opportunities, and set long-term strategy.
• Conduct regular touchpoints, optimization reviews, roadmaps, and QBRs to keep customers engaged.
• Collaborate with Product, Sales, Support, CSMs, and Solutions teams to ensure a cohesive experience.
• Surface feedback to inform Ramp’s Enterprise roadmap and processes.
• Use data to analyze account performance, identify trends, and articulate value clearly.
• Travel occasionally for on-sites, events, and internal summits.

Skills

Enterprise account management

Relationship management

Cross-functional collaboration

Strategic account planning

Job description

About RampRamp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books.The problems are high-stakes, data-dense, and unforgiving.We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome.The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same.If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it.

About the Role

As an Enterprise Account Manager, you will oversee a book of 60–70 Enterprise customers (500+ employees) and own the long-term relationship, overall account health, and commercial outcomes for your portfolio. You will be responsible for maintaining and growing revenue, driving adoption across Ramp’s product suite, and ensuring customers achieve meaningful business outcomes. You will build strong relationships at all levels of your customers’ organizations — including operators, directors, VPs, and C-suite leaders — and be skilled at managing evolving needs and product configurations. Internally, you’ll work closely with cross‑functional teams to support customer initiatives, coordinate efforts, and contribute insights that help shape Ramp’s product and operational processes.

What You’ll Do

• Own a portfolio of ~60–70 Enterprise customers, with clear responsibility for retention, expansion, and ongoing account health
• Lead customer conversations across all seniority levels, including operators, finance leadership, and C-suite executives, to ensure alignment and drive strong business outcomes
• Manage renewals and growth opportunities end-to-end, from identifying the need to solution design, positioning, and negotiation
• Drive adoption and usage by helping customers understand new features, optimize workflows, and fully leverage Ramp’s platform
• Create and execute scalable account plans, highlighting areas of risk, opportunity, and long-term strategy
• Run regular touchpoints — status calls, optimization reviews, roadmap conversations, and QBRs — to keep customers engaged and successful
• Collaborate cross‑functionally with Product, Sales, Support, CSMs, and Solutions teams to deliver a cohesive and high‑quality customer experience
• Surface structured feedback to internal teams, helping inform Ramp’s Enterprise roadmap and process improvements
• Use data and insights to analyze account performance, spot trends, and communicate value in a clear and practical way
• Travel occasionally for customer on‑sites, events, and internal summits

What You Need

What You Need7+ ye