Strategic Enterprise Account Leader

Ramp; San Francisco (CA); On-site; USD 160,000 - 210,000; Full time

Benefits offered by this job

Medical, dental & vision insurance

One Medical membership

401(k) with employer match

Fertility HRA

Parental leave

Pet insurance

In-office perks

Job summary

Ramp is seeking an Enterprise Account Manager to oversee a book of 60–70 Enterprise customers, focusing on retention, expansion, and strategic revenue outcomes. You will drive adoption, manage renewals end-to-end, and engage with operators, finance leadership, and C-suite executives to align on value and growth.

You will collaborate with cross-functional teams to support customer initiatives, design scalable account plans, and deliver measurable business impact across Ramp’s product suite.

Qualifications

• 7+ years of experience in Account Management or a similar revenue-focused role.
• Experience managing Enterprise or large Mid-Market accounts (500+ employees).
• Familiarity with Fintech, Payments, Finance/Accounting, or B2B SaaS.
• Demonstrated ability to negotiate renewals and upsell opportunities.
• Comfortable explaining product workflows, integrations, and technical requirements to financial and technical stakeholders.
• Ability to articulate financial value — ROI, cost savings, operational efficiency, and modernization impacts.
• Strong communication and relationship-building skills with senior leadership and the C-suite.
• Track record of meeting or exceeding revenue or growth targets in a fast-paced environment.
• High ownership, adaptability, and comfort working through ambiguity.
• Willingness to travel as needed.

Responsibilities

• Own a portfolio of ~60–70 Enterprise customers with retention, expansion, and ongoing account health responsibility.
• Lead conversations across seniority levels to ensure alignment and drive business outcomes.
• Manage renewals and growth opportunities end-to-end from need identification to solution design and negotiation.
• Drive adoption by helping customers understand new features and optimize Ramp's platform.
• Create and execute scalable account plans highlighting risk, opportunity, and long-term strategy.
• Run regular touchpoints—status calls, optimization reviews, roadmap conversations, and QBRs.
• Collaborate with Product, Sales, Support, CSMs, and Solutions teams for a cohesive customer experience.
• Surface feedback to inform Ramp's Enterprise roadmap and process improvements.
• Use data to analyze account performance, spot trends, and communicate value clearly.
• Travel occasionally for customer on-sites, events, and internal summits.

Skills

Enterprise Account Management

Account Renewals & Upsell

Relationship Building with C-suite

Financial value articulation

Travel willingness

Education

Bachelor's degree

Job description

Ramp is seeking an Enterprise Account Manager to oversee a book of 60–70 Enterprise customers, focusing on retention, expansion, and strategic revenue outcomes. You will drive adoption, manage renewals end-to-end, and engage with operators, finance leadership, and C-suite executives to align on value and growth.

You will collaborate with cross-functional teams to support customer initiatives, design scalable account plans, and deliver measurable business impact across Ramp’s product suite.