Strategic Account Manager

Ramp; New York (NY); Hybrid; USD 150,000 - 180,000; Full time

Benefits offered by this job

Medical Insurance

One Medical

401(k) Match

Wellness stipend

Parental leave

Unlimited PTO

Pet Insurance

WFH stipend

Relocation to NYC

Job summary

Ramp is seeking a Strategic Account Manager in New York to lead 8-12 enterprise customers, driving strategy, adoption, and revenue growth. You will nurture relationships from operators to CFOs, guide product configurations, and coordinate cross-functional initiatives to deliver tailored, enterprise-grade solutions.

You will own renewals and expansions end-to-end, uncover upsell opportunities, and communicate ROI and savings.

Qualifications

• Demonstrated success negotiating and closing six-figure renewals and upsells.
• Strong executive communication and storytelling across C-suite and teams.
• 3+ years managing enterprise accounts with commercial ownership.
• Ability to understand complex product workflows and integrations.
• Willingness to travel for on-sites and summits.

Responsibilities

• Own a portfolio of 8-12 strategic enterprise customers with retention and growth accountability.
• Drive strategy, growth, and health of customers' Ramp usage and revenue.
• Lead exec-level conversations, roadmap discussions, and QBRs.
• Execute renewals and expansions from discovery through negotiation and close.
• Coordinate with Product, Design, Engineering, Sales, and CS teams.
• Provide structured feedback to shape Ramp's roadmap.

Skills

Strategic Account Management

Executive communication

Negotiation

Sales & renewals

Cross-functional collaboration

ROI and cost-savings articulation

Tools

CRM (Salesforce)

Job description

• As a Strategic Account Manager, you will be responsible for driving the strategy, growth, and overall health of a book of 8-12 of Ramp's largest and most strategic customers


• You’ll own the long-term relationship and be accountable for maintaining and growing revenue, driving product adoption, and ensuring your customers achieve meaningful business outcomes on Ramp


• You’ll build deep relationships across all levels of your customers’ organizations, from day-to-day operators to C-suite executives, and be skilled at managing complex stakeholder dynamics and product configurations


• Internally, you’ll partner closely with senior leaders and cross-functional teams at Ramp to strengthen our B2B relationships, coordinate strategic initiatives, and feed structured insights into our product roadmap and internal processes


• Own a portfolio of 8-12 strategic Enterprise customers, with clear accountability for retention, expansion, and overall account health


• Maintain and grow revenue and usage within your book of business by identifying, pitching, and executing on upsell and cross-sell opportunities


• Build and execute detailed account and territory plans, including QBRs and executive reviews that highlight results, surface risks, and align on future growth


• Lead frequent customer conversations (status calls, roadmap discussions, upsell conversations, and QBRs) to ensure customers are achieving strong outcomes with Ramp


• Own end-to-end execution of renewals and expansions, from discovery and solution design through commercial negotiation and close


• Serve as a Ramp product expert, proactively uncovering workflow gaps and recommending solutions that save customers time and money, while guiding them toward deeper platform adoption


• Partner cross-functionally with Product, Design, Engineering, Sales, CSMs, and Solutions to coordinate customer initiatives and deliver tailored, enterprise-grade solutions


• Provide structured feedback to product and leadership teams, translating customer needs and patterns into recommendations that shape Ramp's Strategic and Enterprise roadmap


• Navigate and align internal and external stakeholders, including C-suite executives, investors, partners, and cross-functional teams


• Use data and analytics to inform your strategy, monitor account performance, and communicate impact and opportunities in a clear, grounded way

Benefits

• Comprehensive medical, dental, and vision insurance


• One Medical Membership


• 401(k) including an employer match


• Monthly wellness stipend


• Parental leave


• Unlimited PTO


• Pet Insurance


• WFH stipend


• Relocation support to move to NYC

Qualifications

• Demonstrated success negotiating and closing complex six-figure renewals and upsells


• Strong executive communication and storytelling skills with the ability to influence cross-functionally and at the C-suite


• 3+ years managing strategic Enterprise accounts (2,500+ employees or Fortune 1000) with proven commercial ownership


• Operates with urgency, grit, and ownership; thrives in environments with innovation, change, and ambiguity


• Ability to understand and communicate complex product workflows, integrations, and technical configurations


• High fluency in financial value drivers - able to articulate ROI, payback periods, process modernization, and cost savings


• Deep sense of ownership with the ability to build processes, playbooks, and documentation from 0-1 as strategic customers push the limits of Ramp's platform and require new, scalable solutions


• Consistent track record of hitting or exceeding revenue targets in fast-paced environments


• Strong familiarity with Fintech, Payments, Finance/Accounting, or B2B SaaS products


• 9+ years of experience in Account Management, Customer Success, or a similar revenue-focused role


• Willingness to travel for customer on-sites, events, and internal team summits


• Experience in financial services sales or selling to finance teams (e.g., Office of the CFO, accounting, controllers, expense management)


• Experience at a high-growth startup