Strategic Enterprise Account Manager

Comcast; Manchester (NH); On-site; USD 90,000 - 130,000; Full time

Job summary

Comcast is seeking a strategic account manager to lead a portfolio of mid-market customers, delivering revenue growth and retention. You will develop and execute account plans, coordinate with Sales, Finance and Operations, and identify opportunities across Advanced Voice, Metro Ethernet, and other Business Class products.

You will renew contracts, manage revenue streams, and serve as the primary escalation point for customer issues, ensuring satisfaction and long-term partnerships with assigned

Qualifications

• Strong customer relationship and account management capabilities.
• Experience with cross-functional collaboration across Sales, Finance and Operations.
• Proven ability to upsell and renew contracts in mid-market portfolios.

Responsibilities

• Meet or exceed monthly sales quota through incremental revenue opportunities.
• Renew contracts to protect and grow existing revenue streams.
• Maintain regular account contact to align Comcast Business Services with accounts.
• Propose solutions for Advanced Voice, Metro Ethernet, and other Business Class products.
• Serve as primary escalation point for customer issues.
• Develop account strategies to optimize sales and retention.
• Sell Comcast Business Class services across executives and other levels.
• Forecast revenue and manage funnels in line with goals.
• Attend nights/weekends as needed.

Skills

Customer Relationships

Account Management

Relationship Management

Direct Selling

CRM

Education

Bachelor's Degree

Job description

Comcast is seeking a strategic account manager to lead a portfolio of mid-market customers, delivering revenue growth and retention. You will develop and execute account plans, coordinate with Sales, Finance and Operations, and identify opportunities across Advanced Voice, Metro Ethernet, and other Business Class products.

You will renew contracts, manage revenue streams, and serve as the primary escalation point for customer issues, ensuring satisfaction and long-term partnerships with assigned