Strategic Enterprise Account Leader

Zendesk, Inc.; Kentucky; Hybrid; USD 120,000 - 190,000; Full time

Job summary

Zendesk, Inc. is seeking a Strategic Account Director to win new business with large enterprises, across industries. You will build trusted relationships with executive buyers, connect priorities to Zendesk’s service and AI solutions, and guide complex opportunities from discovery to close.

You will lead cross-functional teams, manage pipeline, and ensure successful handoffs to post-sale teams while driving measurable growth for enterprise customers.

Qualifications

• Typically 12+ years of related experience in complex B2B SaaS sales.
• Proven record of owning new-business opportunities with measurable outcomes (quota attainment, ARR growth).
• Experience prospecting, value-based discovery, executive engagement, and complex deal ownership.

Responsibilities

• Build and manage qualified pipeline through targeted prospecting and partnerships.
• Lead complex sales from discovery to close with executive stakeholders.
• Align customer goals with Zendesk platform and AI solutions to deliver measurable outcomes.
• Collaborate with Solution Engineers, Product Specialists, Marketing, SDR/BDR, and partners to advance opportunities.
• Maintain accurate CRM records, forecast, surface risks early, and guide next steps.

Skills

New-business mindset

Executive engagement

Forecasting discipline

Cross-functional collaboration

AI literacy

Tools

CRM (Salesforce)

Job description

Zendesk, Inc. is seeking a Strategic Account Director to win new business with large enterprises, across industries. You will build trusted relationships with executive buyers, connect priorities to Zendesk’s service and AI solutions, and guide complex opportunities from discovery to close.

You will lead cross-functional teams, manage pipeline, and ensure successful handoffs to post-sale teams while driving measurable growth for enterprise customers.