Enterprise Account Director — AI & Service Solutions

Zendesk, Inc.; Alaska; Hybrid; USD 180,000 - 300,000; Full time

Job summary

Zendesk, Inc. seeks a Strategic Account Director to win new business with large enterprises across industries.

You will build trusted relationships with executive buyers, connect priorities to Zendesk’s service and AI solutions, and guide complex opportunities from first conversation through close. You’ll own pursuit strategy, deal progression, and commercial decisions within approved guidelines, and you’ll collaborate with Solution Engineers, Product Specialists, Marketing, SDR/BDR teams,

Qualifications

• 12+ years of related experience in complex B2B SaaS sales.
• Proven ability to own new-business opportunities and deliver measurable outcomes.
• Experience with prospecting, discovery, executive engagement, and complex deal ownership.
• Ability to discuss AI, automation, and platform value credibly with stakeholders.
• No specific degree required; equivalent practical experience welcomed.

Responsibilities

• Build and manage qualified pipeline through targeted prospecting and territory planning.
• Lead complex sales from discovery to close, including business case and negotiations.
• Connect customer goals to Zendesk platform and AI solutions with measurable outcomes.
• Collaborate with executives, technical teams, and procurement across departments.
• Maintain CRM records and forecasts, surface risks early, and align next steps with buyers.
• Coordinate with Solution Engineers, Product Specialists, Marketing, and partners to advance opportunities.
• Document customer goals and success conditions to support a smooth handoff to post-sale teams.

Skills

New-business mindset

Consultative discovery

Executive engagement

Commercial judgment

Forecasting

Clear communication

Cross-functional collaboration

Job description

Zendesk, Inc. seeks a Strategic Account Director to win new business with large enterprises across industries.

You will build trusted relationships with executive buyers, connect priorities to Zendesk’s service and AI solutions, and guide complex opportunities from first conversation through close. You’ll own pursuit strategy, deal progression, and commercial decisions within approved guidelines, and you’ll collaborate with Solution Engineers, Product Specialists, Marketing, SDR/BDR teams,