Enterprise Strategic Account Director

Zendesk, Inc.; Kansas; Hybrid; USD 150.000 - 210.000; Vollzeit

Benefits dieser Stelle

Hybrid work model

Zusammenfassung

Zendesk, Inc. is seeking a Strategic Account Director to win large-enterprise business across industries.

You will build trusted executive relationships, align customer priorities with Zendesk’s service and AI solutions, and guide opportunities from discovery to close. You will lead cross-functional teams, manage complex deals, and maintain accurate forecasts while delivering measurable outcomes for enterprise customers.

Qualifikationen

• 12+ years in complex B2B SaaS sales.
• Proven record of owning new-business opportunities and driving growth such as quota attainment or ARR.
• Experience with prospecting, value-based discovery, executive engagement, and complex deal ownership.
• Ability to discuss AI, automation, and platform value credibly with specialists when needed.
• Equivalent practical experience is welcome; no specific degree required.

Aufgaben

• Build and manage qualified pipeline through targeted prospecting, inbound opportunities, partner relationships, and territory planning.
• Lead complex sales from discovery and qualification through business case, proposal, negotiation, and close.
• Connect customer goals and service challenges to Zendesk platform and AI solutions with measurable outcomes.
• Build relationships across executive, business, technical, finance, security, and procurement teams.
• Own pursuit strategy, deal progression, and commercial decisions within approved guidelines.
• Coordinate with Solution Engineers, Product Specialists, Marketing, SDR/BDR teams, partners, and leaders to advance opportunities.
• Maintain accurate CRM records and forecasts, surface risks early, and keep buyers aligned on next steps.
• Document customer goals, commitments, and success conditions to support a smooth handoff and share market insights.

Kenntnisse

New-business mindset

Executive engagement

Forecasting

Deal ownership

Cross-functional collaboration

Jobbeschreibung

Zendesk, Inc. is seeking a Strategic Account Director to win large-enterprise business across industries.

You will build trusted executive relationships, align customer priorities with Zendesk’s service and AI solutions, and guide opportunities from discovery to close. You will lead cross-functional teams, manage complex deals, and maintain accurate forecasts while delivering measurable outcomes for enterprise customers.