Enterprise Account Director for AI & CX Solutions

Zendesk, Inc.; Rhode Island; Hybrid; USD 140,000 - 190,000; Full time

Benefits offered by this job

Hybrid work model

Global offices

Job summary

Zendesk, Inc. is seeking a Strategic Account Director to win new business with large enterprises across industries. You will build trusted relationships with executive buyers, connect priorities to Zendesk’s service and AI solutions, and guide opportunities from initial conversation through close.

You’ll lead cross-functional teams, manage multi-stakeholder buying, and ensure a smooth handoff to post-sale teams while maintaining accurate CRM records and forecasts.

Qualifications

• 12+ years in complex B2B SaaS or enterprise software sales.
• Proven track record owning new-business and delivering measurable outcomes (quota, ARR).
• Experience prospecting, value-based discovery, executive engagement, and complex deals.
• Ability to articulate AI, automation, and platform value to business and technical audiences.
• Willingness to collaborate with various internal specialists and cross-functional teams.

Responsibilities

• Build and manage qualified pipeline via prospecting, inbound opportunities, partners, and territory planning.
• Lead complex sales from discovery to close, including business case, proposal, and negotiation.
• Connect customer goals to Zendesk’s AI solutions with measurable outcomes.
• Build relationships across executive, business, technical, finance, security, and procurement teams.
• Own pursuit strategy, deal progression, and commercial decisions within guidelines.
• Coordinate with Solution Engineers, Product Specialists, Marketing, SDR/BDR, partners and leaders to advance opportunities.
• Maintain accurate CRM records and forecasts, surface risks early, and align buyers on next steps.
• Document customer goals and success criteria to support smooth handoffs and share insights.

Skills

New-business mindset

Consultative discovery

Executive engagement

Deal negotiation

Forecasting & risk visibility

Clear cross-functional communication

Collaborative leadership

Job description

Zendesk, Inc. is seeking a Strategic Account Director to win new business with large enterprises across industries. You will build trusted relationships with executive buyers, connect priorities to Zendesk’s service and AI solutions, and guide opportunities from initial conversation through close.

You’ll lead cross-functional teams, manage multi-stakeholder buying, and ensure a smooth handoff to post-sale teams while maintaining accurate CRM records and forecasts.