Senior Enterprise Account Director - AI & CX

Zendesk, Inc.; Louisiana; Hybrid; USD 150,000 - 210,000; Full time

Job summary

Zendesk, Inc. is seeking a Strategic Account Director to win new business with large enterprises across industries.

You will build trusted relationships with executive buyers, connect priorities to Zendesk’s service and AI solutions, and guide complex opportunities from discovery through close. The role requires leading multidisciplinary teams, owning pursuit strategy, maintaining CRM accuracy, and delivering measurable outcomes.

Qualifications

• Typically 12+ years of related experience in complex B2B SaaS sales.
• A record of owning new-business opportunities with measurable outcomes.
• Experience with prospecting, value-based discovery, executive engagement, and complex deal ownership.
• Ability to discuss AI, automation, and platform value credibly.
• Equivalent practical experience is welcome; no specific degree is required.

Responsibilities

• Build and manage qualified pipeline through targeted prospecting, inbound opportunities, partner relationships, and territory planning.
• Lead complex sales from discovery and qualification through business case, proposal, negotiation, and close.
• Connect customer goals and service challenges to a Zendesk platform and AI solution, with measurable outcomes.
• Build relationships across executive, business, technical, finance, security, and procurement teams.
• Own pursuit strategy, deal progression, and commercial decisions within approved guidelines.
• Bring together Solution Engineers, Product Specialists, Marketing, SDR/BDR teams, partners, and leaders to advance opportunities.
• Maintain accurate CRM records and forecasts, surface risks early, and keep buyers aligned on next steps.
• Document customer goals, commitments, and success conditions to support a smooth handoff and share market insights with internal teams.

Skills

New-business mindset

Consultative discovery

Executive engagement

Deal negotiation

Forecasting & risk

Clear communication

Cross-functional collaboration

Job description

Zendesk, Inc. is seeking a Strategic Account Director to win new business with large enterprises across industries.

You will build trusted relationships with executive buyers, connect priorities to Zendesk’s service and AI solutions, and guide complex opportunities from discovery through close. The role requires leading multidisciplinary teams, owning pursuit strategy, maintaining CRM accuracy, and delivering measurable outcomes.