Enterprise Strategic Account Director – AI & Service

Zendesk, Inc.; Oklahoma; Hybrid; USD 180,000 - 240,000; Full time

Job summary

Zendesk, Inc. is seeking a Strategic Account Director to win new business with large enterprises and guide complex opportunities from discovery through close. You will connect executive goals to Zendesk’s AI-enabled solutions and lead multi-disciplinary teams to secure measurable outcomes.

You will manage pipelines, collaborate with product, sales, marketing, and partners, and maintain accurate CRM records while driving strategic account growth across industries.

Qualifications

• 12+ years in complex B2B SaaS sales.
• Proven record owning new-business opportunities and measurable growth.
• Experience with prospecting, value-based discovery, and executive engagement.
• Ability to guide decisions across executive and cross-functional buyers.
• Strong forecasting, risk visibility, and reliable follow-through.

Responsibilities

• Build and manage qualified pipeline through targeted prospecting and territory planning.
• Lead complex sales from discovery through close.
• Connect customer goals to Zendesk platform and AI solution with measurable outcomes.
• Build relationships across executive, business, technical, finance, security, and procurement teams.
• Own pursuit strategy, deal progression, and commercial decisions.
• Coordinate with Solution Engineers, Product Specialists, Marketing, SDR/BDR teams, partners, and leaders.
• Maintain accurate CRM records and forecasts, surface risks early.
• Document customer goals and success conditions to support handoffs and share market insights.

Skills

New-business mindset

Consultative discovery

Executive engagement

Deal optimization & negotiation

Forecasting & risk visibility

Cross-functional collaboration

Clear communication of AI value

Job description

Zendesk, Inc. is seeking a Strategic Account Director to win new business with large enterprises and guide complex opportunities from discovery through close. You will connect executive goals to Zendesk’s AI-enabled solutions and lead multi-disciplinary teams to secure measurable outcomes.

You will manage pipelines, collaborate with product, sales, marketing, and partners, and maintain accurate CRM records while driving strategic account growth across industries.