Enterprise Strategic Account Leader, AI & CX

Zendesk, Inc.; South Carolina; Hybrid; USD 180.000 - 260.000; Vollzeit

Zusammenfassung

Zendesk is seeking a Strategic Account Director to win enterprise business, building executive relationships and guiding complex opportunities from discovery to close. You’ll connect customer goals to Zendesk’s AI and service platforms, delivering measurable outcomes and a clear handoff to post-sale teams.

You’ll lead cross-functional teams, manage pipeline and forecasts, and navigate stakeholder buying groups across industries in a fast-moving, collaborative environment.

Qualifikationen

• 12+ years in complex B2B SaaS sales.
• Proven ability to own new-business opportunities with measurable outcomes (quota, ARR).
• Experience with prospecting, discovery, executive engagement, and complex deals.
• Ability to discuss AI, automation, and platform value credibly with stakeholders.
• Equivalent practical experience is welcome; no specific degree required.

Aufgaben

• Build and manage qualified pipeline through prospecting, inbound opportunities, partnerships, and territory planning.
• Lead complex sales from discovery through close, including business case and negotiations.
• Translate customer goals into a Zendesk AI-enabled solution with measurable outcomes.
• Collaborate with executive, business, technical, security, finance, and procurement teams.
• Own pursuit strategy, deal progression, and commercial decisions within guidelines.
• Coordinate with Solution Engineers, Product Specialists, Marketing, SDR/BDR, partners, and leadership.
• Maintain CRM records and forecasts, surface risks early, and align buyers on next steps.
• Document customer goals and success conditions for a smooth handoff to post-sale teams.

Kenntnisse

New-business mindset

Consultative discovery

Executive engagement

Deal economics

Forecasting

Cross-functional collaboration

Strategic storytelling

Jobbeschreibung

Zendesk is seeking a Strategic Account Director to win enterprise business, building executive relationships and guiding complex opportunities from discovery to close. You’ll connect customer goals to Zendesk’s AI and service platforms, delivering measurable outcomes and a clear handoff to post-sale teams.

You’ll lead cross-functional teams, manage pipeline and forecasts, and navigate stakeholder buying groups across industries in a fast-moving, collaborative environment.