Strategic Engagement Lead, Tech & Delivery

Akamai; Cambridge, Northern (MA, KY); Hybrid; USD 120,000 - 215,000; Full time

Job summary

Akamai Technologies GmbH is seeking an Engagement Manager II to become the trusted advisor for major customers across Commerce, Transportation, and Manufacturing. You will own customer success, drive program strategy, and lead a cross-functional team to deliver outcomes using Akamai solutions.

You will collaborate with sales and pre-sales, perform assessments, and architect web performance, cloud, and security solutions to expand services while ensuring strong business outcomes.

Qualifications

• 5 years of experience in a customer-facing role and a Bachelor's in Computer Science, MIS, Engineering, or its equivalent.
• Experience in leading and delivering large technical programs.
• Knowledge of DevOps, web performance, and core internet technologies such as DNS, TLS, and HTTP.
• Familiar with compute technologies and architecture principles for cloud-based systems.

Responsibilities

• Owning customer success and being the trusted advisor that helps customers achieve their desired outcomes using Akamai solutions.
• Performing research and assessments to identify trends and provide guidance that influences customer architecture and adoption decisions.
• Architecting and managing web performance, cloud computing and security solutions.
• Defining an account strategy, establishing relationships, and building a project pipeline.
• Leading and mentoring a cross functional team, fostering empowerment, collaboration, and excellence.
• Partnering with sales and pre-sales to expand the use of services and solutions.

Skills

Customer-facing

Program management

Leadership

Cross-functional

Team player

Education

Bachelor's degree

Tools

DNS

TLS

HTTP

DevOps

Cloud computing

Job description

Akamai Technologies GmbH is seeking an Engagement Manager II to become the trusted advisor for major customers across Commerce, Transportation, and Manufacturing. You will own customer success, drive program strategy, and lead a cross-functional team to deliver outcomes using Akamai solutions.

You will collaborate with sales and pre-sales, perform assessments, and architect web performance, cloud, and security solutions to expand services while ensuring strong business outcomes.