Engagement Manager II: Customer Success & Tech Solutions

Akamai Technologies, Inc.; Lansing (MI); Hybrid; USD 120,000 - 215,000; Full time

Benefits offered by this job

Healthcare

401K

Paid time off

Parental leave

Employee assistance program

Job summary

Akamai Technologies, Inc. is seeking an Engagement Manager II to own customer success and act as the trusted advisor, guiding customers toward outcomes using Akamai solutions.

You will conduct assessments, influence architecture decisions, and manage large technical programs across web performance, cloud computing, and security. You will lead cross-functional teams, define account strategies, and collaborate with sales to expand service usage.

Qualifications

• 5 years of experience in a customer-facing role
• Understanding of the consulting process to ensure customer success
• Experience managing and delivering large technical programs
• Knowledge of DevOps, web performance, and core internet technologies (DNS, TLS, HTTP)
• Knowledge of information security fundamentals and protecting data, apps, and infrastructure
• Familiarity with compute technologies and cloud-based systems
• Team player with ability to work independently and with remote teams

Responsibilities

• Owning customer success and acting as trusted advisor to help customers achieve outcomes using Akamai solutions.
• Performing research and assessments to identify trends and guide customer architecture and adoption decisions.
• Architecting and managing web performance, cloud computing, and security solutions.
• Defining an account strategy, establishing relationships, and building project pipelines.
• Leading and mentoring a cross-functional team and fostering empowerment, collaboration, and excellence.
• Partnering with sales and pre-sales to expand use of services and solutions.

Skills

Customer success ownership

Program management

Technical advisory

DevOps familiarity

Education

Bachelor's in Computer Science, MIS, Engineering, or equivalent

Job description

Akamai Technologies, Inc. is seeking an Engagement Manager II to own customer success and act as the trusted advisor, guiding customers toward outcomes using Akamai solutions.

You will conduct assessments, influence architecture decisions, and manage large technical programs across web performance, cloud computing, and security. You will lead cross-functional teams, define account strategies, and collaborate with sales to expand service usage.