Senior Engagement Manager, Technical Solutions

Akamai Technologies, Inc.

Boise (ID)

Hybrid

USD 120,000 - 215,000

Full time

5 days ago

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Benefits offered by this job

Healthcare

401(k) plan

Paid time off

Parental leave

Employee stock purchase plan

FlexBase workplace flexibility

Job summary

Akamai Technologies, Inc. is seeking an Engagement Manager II to lead customer success initiatives for major Retail, Transportation, and Manufacturing accounts. You will own outcomes, drive strategy, and mentor cross-functional teams.

This role blends technical advisory, program management, and pre-sales collaboration to expand Akamai solutions and deliver exceptional ROI.

Hybrid work options in the US, with a focus on enterprise-grade web performance and security projects.

Qualifications

5+ years of experience in a customer-facing role.
Experience delivering large technical programs.
Knowledge of DevOps and core internet technologies.
Familiar with compute technologies and cloud-based systems.
Team player with ability to work independently and with remote teams.

Responsibilities

Own customer success and be the trusted advisor to help customers achieve outcomes with Akamai solutions.
Research and assess to identify trends and guide architecture adoption decisions.
Architect and manage web performance, cloud computing and security solutions.
Define account strategy, establish relationships and build a project pipeline.
Lead and mentor a cross-functional team fostering empowerment and collaboration.
Partner with sales and pre-sales to expand the use of services and solutions.