Engagement Manager II — Customer Success & Tech Strategy

Akamai Technologies, Inc.; Juneau (AK); Remote; USD 120,000 - 215,000; Full time

Benefits offered by this job

Healthcare

401K

Parental leave

Stock purchase plan

Job summary

Akamai Technologies, Inc. is seeking an Engagement Manager II to lead customer success initiatives for major retailers and enterprises.

You will own the trusted advisor relationship, guide programs from concept to delivery, and mentor cross‑functional teams to achieve measurable outcomes. In this role you will combine strategic thinking, program management, and deep technical knowledge of web performance, cloud computing, and security to shape customer architectures and adoption decisions, while

Qualifications

• 5 years of experience in a customer-facing role and an understanding of the consulting process.
• Bachelor's in Computer Science, MIS, Engineering, or equivalent.
• Experience managing and delivering large technical programs.

Responsibilities

• Owning customer success and trusted advisor relationship to achieve outcomes.
• Research trends and guide architecture and adoption decisions.
• Architect and manage web performance, cloud computing, and security solutions.
• Define account strategy, build relationships, and maintain a project pipeline.
• Lead and mentor cross-functional teams, fostering collaboration and excellence.
• Partner with sales and pre-sales to expand services and solutions.

Skills

Customer success

Program management

Technical acumen

Pre-sales collaboration

Thought leadership

Education

Bachelor's in Computer Science, MIS, Engineering, or equivalent

Tools

DNS

TLS

HTTP

Cloud computing

Job description

Akamai Technologies, Inc. is seeking an Engagement Manager II to lead customer success initiatives for major retailers and enterprises.

You will own the trusted advisor relationship, guide programs from concept to delivery, and mentor cross‑functional teams to achieve measurable outcomes. In this role you will combine strategic thinking, program management, and deep technical knowledge of web performance, cloud computing, and security to shape customer architectures and adoption decisions, while