Strategic Elevator Accounts Lead

Otis Worldwide Corporation; Tempe (AZ); Presencial; USD 70.000 - 95.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(k) plan with company match

Medical, prescription drug, dental and

Vision coverage

Three weeks of paid vacation

Paid company holidays

Paid sick leave

Employee assistance and wellness

Life insurance and disability

Voluntary benefits: legal, pet, home,和

Descripción de la vacante

Otis Worldwide Corporation in Tempe, AZ seeks an Account Manager to oversee a large portfolio of elevator units and customers. You will be the primary contact for inquiries, manage renewals, and expand sales territory through proactive outreach.

You will use Otis tools and CRM to track opportunities, pipeline, and forecasts, while collaborating with Operations to resolve issues and ensure customer satisfaction.

Formación

• High school diploma or equivalent required; bachelor’s degree preferred
• Excellent demonstrated customer service skills required
• Ability to work in a highly team-oriented and dynamic environment
• Candidate must demonstrate strong presentation, written, and verbal communication skills to effectively develop expectations and relationships with internal and external customers
• Needs to be self-motivated and able to manage many simultaneous projects and responsibilities
• Successful candidate should be very comfortable in a technical environment utilizing Microsoft based computer software
• Strong leadership skills, goal-orientated, and self-motivated with strong time management and organizational skills
• Previous sales experience preferred

Responsabilidades

• Manage a large portfolio of elevator units and customers.
• Serve as primary contact for timely resolution of customer needs surrounding inquiries such as estimating, insurance certificate requests, billing questions, call back concerns, maintenance record requests, and scheduling
• Build relationships by contacting customers on a rotational basis or as dictated by customer expectations
• Develop and expand the sales territory through cold calling and familiarity with local market conditions and competitor dynamics
• Manage and nurture account relationships to drive renewals and repair using technology, telephony, and virtual capabilities
• Conduct sales planners and needs assessment to inform account targeting efforts, including expansion within existing installed base and renewal efforts
• Assist with customer concern resolution along with Operations, including Service PM and Supervisor
• Use Otis’ sales tools to effectively track opportunities, pipeline, and forecast sales results

Conocimientos

Account management

Customer service

Sales

Communication skills

Team oriented

Problem solving

Microsoft Office

Educación

High school diploma or equivalent

Bachelor’s degree preferred

Herramientas

CRM systems

Descripción del empleo

Otis Worldwide Corporation in Tempe, AZ seeks an Account Manager to oversee a large portfolio of elevator units and customers. You will be the primary contact for inquiries, manage renewals, and expand sales territory through proactive outreach.

You will use Otis tools and CRM to track opportunities, pipeline, and forecasts, while collaborating with Operations to resolve issues and ensure customer satisfaction.