Strategic Elevator Account Manager

Otis SE; Tempe (AZ); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

401(k) match

Medical coverage

Dental & Vision

Paid vacation

Holidays

Sick leave

Life insurance

Disability coverage

Tuition reimbursement

Scholarship program

Job summary

Otis Elevator Company is seeking an experienced Account Manager in Tempe, AZ to build and manage relationships across a large portfolio of elevator units and customers. You will be the primary contact for inquiries, drive renewals and repairs, and expand the sales territory through proactive outreach and market insights.

The role emphasizes cross-functional collaboration, data-driven sales planning, and the use of Otis tools to forecast and manage opportunities.

Qualifications

• Excellent demonstrated customer service skills required.
• Strong presentation, written, and verbal communication skills to develop expectations with customers.
• Ability to work in a highly team-oriented and dynamic environment.
• Self-motivated and able to manage many simultaneous projects and responsibilities.

Responsibilities

• Manage a large portfolio of elevator units and customers.
• Serve as primary contact for inquiries including estimating, insurance certificates, billing, and scheduling.
• Build relationships by contacting customers on a rotational basis or as dictated by expectations.
• Expand sales territory through cold calling and local market knowledge.
• Drive renewals and repairs using technology, telephony, and virtual capabilities.
• Conduct sales planners and needs assessments to inform targeting and expansions within installed base.
• Assist with customer concern resolution with Operations including Service PM and Supervisor.
• Use Otis tools to track opportunities, pipeline, and forecast sales results.

Skills

Customer service

Communication

Teamwork

Project management

Leadership

Sales experience

Technical proficiency

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

Microsoft Office

Job description

Otis Elevator Company is seeking an experienced Account Manager in Tempe, AZ to build and manage relationships across a large portfolio of elevator units and customers. You will be the primary contact for inquiries, drive renewals and repairs, and expand the sales territory through proactive outreach and market insights.

The role emphasizes cross-functional collaboration, data-driven sales planning, and the use of Otis tools to forecast and manage opportunities.