Senior Account Manager: Elevate Client Relationships & Growth

Otis Elevator Company; Tempe (AZ); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

401(k) plan with company match

Medical, dental, vision coverage

Three weeks paid vacation

Paid company holidays

Job summary

Urban Elevator Services Arizona is seeking an Account Manager to build and manage customer relationships, drive sales, and oversee a broad portfolio of elevator units in the Tempe area. You will be the primary contact for inquiries, manage renewals, pricing requests, and scheduling, and collaborate with Operations to resolve issues using Otis sales tools.

The ideal candidate has strong customer service, excellent communication, and the ability to navigate a technical environment.

Qualifications

• High school diploma or equivalent required; bachelor’s degree preferred.
• Excellent demonstrated customer service skills required.
• Ability to work in a highly team-oriented and dynamic environment.
• Strong presentation, written, and verbal communication skills.
• Self-motivated and able to manage many simultaneous projects.
• Comfortable in a technical environment using Microsoft software.
• Previous sales experience preferred.

Responsibilities

• Manage a large portfolio of elevator units and customers.
• Serve as primary contact for inquiries including estimating, certificates, billing, scheduling.
• Build relationships with customers on a rotational basis.
• Develop and expand the sales territory through cold calling and local knowledge.
• Manage and nurture account relationships to drive renewals and repairs.
• Conduct sales planning and needs assessment for targeting.
• Assist with customer concern resolution with Operations.
• Use Otis sales tools to track opportunities, pipeline, and forecast results.

Skills

Customer service

Team oriented

Communication skills

Presentation skills

Self-motivation

Microsoft Office

Sales experience

Education

High school diploma

Bachelor's degree preferred

Tools

Microsoft Office

Job description

Urban Elevator Services Arizona is seeking an Account Manager to build and manage customer relationships, drive sales, and oversee a broad portfolio of elevator units in the Tempe area. You will be the primary contact for inquiries, manage renewals, pricing requests, and scheduling, and collaborate with Operations to resolve issues using Otis sales tools.

The ideal candidate has strong customer service, excellent communication, and the ability to navigate a technical environment.