Strategic EdTech Success Consultant

Cengage Group; San Juan (PR); Remote; USD 67,000 - 87,000; Full time

Job summary

Cengage Group is hiring a Customer Success Consultant in the United States. You will serve as a strategic partner to customers, driving adoption of Cengage technology and ensuring long-term value.

Your role involves acting as the main contact, renewing accounts, and developing success plans to align with customer goals. Travel 20–30% by air and car is required. Bachelor's degree preferred and 5+ years in sales or customer success are noted in the credential set.

Qualifications

• Proven ability to quickly learn and master new systems and applications.
• Excellent communication and presentation skills.
• Strong analytical skills with the ability to translate data into actionable insights.
• Ability to explain technical concepts in a clear, business‑friendly manner.
• Skilled at managing and prioritizing multiple customer needs simultaneously.

Responsibilities

• Act as the designated point of contact for customers, building strong, enduring relationships throughout customer lifecycle.
• Achieve and/or exceed established revenue targets by retaining and renewing Cengage customers.
• Develop and implement tailored success plans that align with customer goals and increase product usage.
• Provide proactive training and guidance aligned with customer objectives, standard methodologies, and usage data.
• Advocate for customers during the resolution of high‑severity issues, ensuring timely and effective outcomes.
• Conduct regular health checks to assess value realization and identify opportunities for growth.
• Analyze customer data to uncover risks, renewal challenges, and upsell opportunities.

Skills

Learn new systems

Communication skills

Analytical skills

Explain technical concepts

Prioritize multiple needs

Education

Bachelor’s degree preferred

Job description

Cengage Group is hiring a Customer Success Consultant in the United States. You will serve as a strategic partner to customers, driving adoption of Cengage technology and ensuring long-term value.

Your role involves acting as the main contact, renewing accounts, and developing success plans to align with customer goals. Travel 20–30% by air and car is required. Bachelor's degree preferred and 5+ years in sales or customer success are noted in the credential set.