EduTech Customer Success Consultant

Cengage Group; Seattle (WA); Remote; USD 67,000 - 87,000; Full time

Job summary

Cengage Group in the United States is seeking a Customer Success Consultant to serve as a strategic partner and trusted advisor to customers within your assigned territory, ensuring outcomes through effective use of Cengage technology and driving adoption.

You will build relationships, renew revenue, develop success plans, provide training, and analyze data to uncover growth opportunities. Travel of 20-30% is required across air and car to support customers.

Qualifications

• Proven ability to quickly learn and master new systems and applications.
• Excellent communication and presentation skills.
• Strong analytical skills with the ability to translate data into actionable insights.
• Ability to explain technical concepts in a clear, business‑friendly manner.
• Skilled at managing and prioritizing multiple customer needs simultaneously.

Responsibilities

• Act as the designated point of contact for customers, building strong, enduring relationships throughout customer lifecycle.
• Achieve and/or exceed established revenue targets by retaining and renewing Cengage customers.
• Develop and implement tailored success plans that align with customer goals and increase product usage.
• Provide proactive training and guidance aligned with customer objectives, standard methodologies, and usage data.
• Advocate for customers during the resolution of high‑severity issues, ensuring timely and effective outcomes.
• Conduct regular health checks to assess value realization and identify opportunities for growth.
• Analyze customer data to uncover risks, renewal challenges, and upsell opportunities.

Skills

Quick learner

Communication

Analytical skills

Explain technical concepts

Multitask management

Education

Bachelor’s degree preferred

Job description

Cengage Group in the United States is seeking a Customer Success Consultant to serve as a strategic partner and trusted advisor to customers within your assigned territory, ensuring outcomes through effective use of Cengage technology and driving adoption.

You will build relationships, renew revenue, develop success plans, provide training, and analyze data to uncover growth opportunities. Travel of 20-30% is required across air and car to support customers.