Strategic EdTech Customer Success Partner

Cengage Group; Madison (WI); Remote; USD 67.000 - 87.000; Vollzeit

Zusammenfassung

Cengage Group is seeking a Customer Success Consultant to serve as a strategic partner and trusted advisor within the assigned territory. You will drive adoption and long-term value through effective use of Cengage technology, while maintaining strong customer relationships.

You will retain and renew customers, develop tailored success plans, provide proactive training, and advocate for customers during issue resolution. Travel is required 20–30%.

Qualifikationen

• Proven ability to quickly learn and master new systems and applications.
• Excellent communication and presentation skills.
• Strong analytical skills with data-driven insights.
• Ability to explain technical concepts in business-friendly terms.
• 5+ years in sales or customer success roles is preferred.

Aufgaben

• Act as the designated point of contact for customers, building strong relationships throughout the lifecycle.
• Achieve and/or exceed revenue targets by retaining and renewing customers.
• Develop and implement tailored success plans that align with customer goals and increase product usage.
• Provide proactive training and guidance aligned with customer objectives and usage data.
• Advocate for customers during high-severity issue resolution, ensuring timely outcomes.
• Conduct regular health checks to assess value realization and identify growth opportunities.
• Analyze customer data to uncover risks, renewal challenges, and upsell opportunities.

Kenntnisse

Quick learner

Communication

Analytical skills

Explain tech concepts

Multitasking

Ausbildung

Bachelor’s degree preferred

Tools

LMS (Learning Management Systems)

Jobbeschreibung

Cengage Group is seeking a Customer Success Consultant to serve as a strategic partner and trusted advisor within the assigned territory. You will drive adoption and long-term value through effective use of Cengage technology, while maintaining strong customer relationships.

You will retain and renew customers, develop tailored success plans, provide proactive training, and advocate for customers during issue resolution. Travel is required 20–30%.