Strategic EdTech Success Partner

Cengage Group; Seattle (WA); On-site; USD 67,000 - 88,000; Full time

Job summary

Cengage Group, a global education technology company, is seeking a Customer Success Consultant to serve as a strategic partner to customers in the United States. You will drive adoption of Cengage technology, renewals, and long-term value while traveling 20-30% across the region.

You will build tailored success plans, deliver proactive training, and advocate for customers through issue resolution, leveraging usage data and insights to maximize outcomes.

Qualifications

• Bachelor’s degree preferred.
• 5+ years in Sales or Customer Success.
• Experience in Educational Technology or Higher Education.
• Familiarity with LMS platforms.

Responsibilities

• Serve as strategic partner to Cengage customers in assigned territory.
• Retain and renew customers to achieve revenue targets.
• Develop tailored success plans to increase product usage.
• Provide proactive training and guidance with data-driven insights.
• Escalate high-severity issues and advocate for customers.
• Conduct regular health checks and identify growth opportunities.
• Analyze customer data to uncover renewal risks and upsell opportunities.

Skills

Learning agility

Communication skills

Analytical skills

Technical explanation

Multitasking

Education

Bachelor’s degree

5+ years in Sales or Customer Success

EduTech experience

Familiar with LMS

Job description

Cengage Group, a global education technology company, is seeking a Customer Success Consultant to serve as a strategic partner to customers in the United States. You will drive adoption of Cengage technology, renewals, and long-term value while traveling 20-30% across the region.

You will build tailored success plans, deliver proactive training, and advocate for customers through issue resolution, leveraging usage data and insights to maximize outcomes.