Strategic EdTech Customer Success Consultant

Cengage Group; Phoenix (AZ); Remote; USD 67.000 - 87.000; Vollzeit

Zusammenfassung

Cengage Group is seeking a Customer Success Consultant to act as a strategic partner and trusted advisor within the assigned territory. You will drive adoption of Cengage technology, ensure renewal success, and deliver value through tailored success plans and proactive training.

You will maintain relationships across the customer lifecycle, explain technical concepts in business terms, and identify upsell opportunities while traveling 20–30% as needed.

Qualifikationen

• 5+ years of experience in Sales or Customer Success.
• Experience in Educational Technology or Higher Education.
• Familiarity with the Higher Education landscape, including LMS.
• Travel 20-30% by air and car

Aufgaben

• Act as the designated point of contact for customers, building strong relationships throughout the customer lifecycle.
• Achieve and/or exceed established revenue targets by retaining and renewing customers.
• Develop and implement tailored success plans aligned with customer goals and increased product usage.
• Provide proactive training and guidance aligned with customer objectives and usage data.
• Advocate for customers during resolution of high-severity issues, ensuring timely outcomes.
• Conduct regular health checks to assess value realization and identify growth opportunities.
• Analyze customer data to uncover risks, renewal challenges, and upsell opportunities.

Kenntnisse

Learning new systems

Strong communication

Analytical skills

Explain technical concepts

Multitasking

Ausbildung

Bachelor’s degree

Jobbeschreibung

Cengage Group is seeking a Customer Success Consultant to act as a strategic partner and trusted advisor within the assigned territory. You will drive adoption of Cengage technology, ensure renewal success, and deliver value through tailored success plans and proactive training.

You will maintain relationships across the customer lifecycle, explain technical concepts in business terms, and identify upsell opportunities while traveling 20–30% as needed.