EdTech Customer Success Partner

Cengage; North Carolina; Hybrid; USD 67,000 - 87,000; Full time

Benefits offered by this job

Accommodations for disabilities

Comprehensive total rewards

Job summary

Cengage is seeking a Customer Success Consultant to serve as a trusted advisor for university and education customers across the United States. The role focuses on driving adoption of Cengage technology, retaining customers, and delivering tailored success plans to maximize value.

Ideal candidates will have strong communication, analytics, and the ability to translate data into business insights. Travel of 20-30% is required for on-site customer engagements and renewals.

Qualifications

• Bachelor’s degree preferred.
• 5+ years in Sales or Customer Success.
• Experience in Educational Technology or Higher Education.
• Familiarity with Learning Management Systems (LMS).

Responsibilities

• Act as the designated point of contact for customers, building strong relationships.
• Achieve and/or exceed revenue targets by retaining and renewing customers.
• Develop and implement tailored success plans aligned with customer goals and product usage.
• Provide proactive training and guidance aligned with customer objectives and usage data.
• Advocate for customers during resolution of high-severity issues.
• Conduct regular health checks to assess value realization and identify growth opportunities.
• Analyze customer data to uncover risks, renewal challenges, and upsell opportunities.

Skills

Learn new systems

Communication

Data analysis

Explain technical concepts

Prioritize multiple needs

Education

Bachelor’s degree preferred

Job description

Cengage is seeking a Customer Success Consultant to serve as a trusted advisor for university and education customers across the United States. The role focuses on driving adoption of Cengage technology, retaining customers, and delivering tailored success plans to maximize value.

Ideal candidates will have strong communication, analytics, and the ability to translate data into business insights. Travel of 20-30% is required for on-site customer engagements and renewals.