Education Tech Success Partner

Cengage Group; Detroit (MI); Vor Ort; USD 67.000 - 88.000; Vollzeit

Zusammenfassung

Cengage Group in the United States is seeking a Customer Success Consultant to serve as a strategic partner to customers within your assigned territory. Your mission is to ensure customers achieve desired outcomes through effective use of Cengage technology, driving adoption and long-term value.

We are open to hiring this position anywhere in the United States, with travel 20-30% by air and car. The role emphasizes building relationships, renewing revenue, and developing success plans that align

Qualifikationen

• Bachelor’s degree preferred.
• 5+ years of experience in a Sales or Customer Success role.
• Experience in Educational Technology or Higher Education.
• Familiarity with the Higher Education landscape, including Learning Management Systems (LMS).
• Travel between 20-30% by air and car.

Aufgaben

• Act as the designated point of contact for customers, building strong relationships throughout the customer lifecycle.
• Achieve and/or exceed established revenue targets by retaining and renewing customers.
• Develop and implement tailored success plans that align with customer goals and increase product usage.
• Provide proactive training and guidance aligned with customer objectives and usage data.
• Advocate for customers during high-severity issues, ensuring timely outcomes.
• Conduct regular health checks to assess value realization and identify growth opportunities.
• Analyze customer data to uncover risks, renewal challenges, and upsell opportunities.

Kenntnisse

Ability to learn systems quickly

Excellent communication skills

Strong analytical skills

Explain technical concepts clearly

Multitask and prioritize

Ausbildung

Bachelor’s degree preferred

Jobbeschreibung

Cengage Group in the United States is seeking a Customer Success Consultant to serve as a strategic partner to customers within your assigned territory. Your mission is to ensure customers achieve desired outcomes through effective use of Cengage technology, driving adoption and long-term value.

We are open to hiring this position anywhere in the United States, with travel 20-30% by air and car. The role emphasizes building relationships, renewing revenue, and developing success plans that align