Education-Tech Customer Success Strategist

Cengage Group; United States; Remote; USD 67.000 - 88.000; Vollzeit

Zusammenfassung

Cengage is seeking a Customer Success Consultant to serve as a strategic partner and trusted advisor for customers across the United States. The role focuses on driving adoption of Cengage technology, renewing accounts, and delivering value through tailored success plans.

You will travel up to 30% of the time and work with cross-functional teams to ensure customers achieve their outcomes and maximize product usage.

Qualifikationen

• Bachelor's degree preferred.
• 5+ years of experience in a Sales or Customer Success role.
• Experience in Educational Technology or Higher Education.
• Familiarity with the Higher Education landscape, including Learning Management Systems (LMS).
• Travel required between 20-30% by air and car.

Aufgaben

• Act as the designated point of contact for customers, building strong relationships throughout the customer lifecycle.
• Achieve and/or exceed established revenue targets by retaining and renewing customers.
• Develop and implement tailored success plans that align with customer goals and increase product usage.
• Provide proactive training and guidance aligned with customer objectives and usage data.
• Advocate for customers during the resolution of high-severity issues and ensure timely outcomes.
• Conduct regular health checks to assess value realization and identify growth opportunities.
• Analyze customer data to uncover risks, renewal challenges, and upsell opportunities.

Kenntnisse

Customer success

Sales experience

Data analysis

Communication

Technical explanation

Ausbildung

Bachelor's degree

Tools

LMS (Learning Management System)

MindTap

CRM tools

Jobbeschreibung

Cengage is seeking a Customer Success Consultant to serve as a strategic partner and trusted advisor for customers across the United States. The role focuses on driving adoption of Cengage technology, renewing accounts, and delivering value through tailored success plans.

You will travel up to 30% of the time and work with cross-functional teams to ensure customers achieve their outcomes and maximize product usage.