Education Tech Customer Success Specialist

Cengage Group; Omaha (NE); Remote; USD 67,000 - 88,000; Full time

Job summary

Cengage Group seeks a Customer Success Consultant to serve as a strategic partner and trusted advisor to Cengage customers within the United States. You will ensure customers achieve their outcomes through effective use of Cengage technology, driving adoption and long-term value.

We are open to hiring anywhere in the United States, though we are targeting geographies with substantial market share. Travel between 20-30% by air and car to support customer success initiatives.

Qualifications

• Proven ability to quickly learn and master new systems and applications.

Responsibilities

• Act as the designated point of contact for customers, building strong, enduring relationships throughout customer lifecycle.
• Achieve and/or exceed established revenue targets by retaining and renewing Cengage customers.
• Develop and implement tailored success plans that align with customer goals and increase product usage.
• Provide proactive training and guidance aligned with customer objectives, standard methodologies, and usage data.
• Advocate for customers during the resolution of high-severity issues, ensuring timely and effective outcomes.
• Conduct regular health checks to assess value realization and identify opportunities for growth.
• Analyze customer data to uncover risks, renewal challenges, and upsell opportunities.

Skills

Learning quickly

Communication

Analytical thinking

Technical explanation

Multitasking

Education

Bachelor’s degree preferred

Job description

Cengage Group seeks a Customer Success Consultant to serve as a strategic partner and trusted advisor to Cengage customers within the United States. You will ensure customers achieve their outcomes through effective use of Cengage technology, driving adoption and long-term value.

We are open to hiring anywhere in the United States, though we are targeting geographies with substantial market share. Travel between 20-30% by air and car to support customer success initiatives.