Education Tech Customer Success Strategist

Cengage Group; Seattle (WA); Remote; USD 67.000 - 87.000; Vollzeit

Zusammenfassung

Cengage Group is seeking a Customer Success Consultant to be a strategic partner and trusted advisor to customers within the assigned territory. You will ensure customers achieve outcomes through effective use of Cengage technology, driving adoption and long-term value.

Responsibilities include maintaining relationships, renewing revenue, and crafting success plans while traveling 20-30% by air and car across the territory.

Qualifikationen

• Bachelor’s degree preferred.
• Ability to quickly learn and master new systems and applications.
• Excellent communication and presentation skills required.
• Strong analytical skills with ability to translate data into actionable insights.
• Ability to explain technical concepts in business-friendly terms.

Aufgaben

• Act as the designated point of contact for customers, building strong relationships throughout the customer lifecycle.
• Achieve and/or exceed established revenue targets by retaining and renewing customers.
• Develop and implement tailored success plans aligning with customer goals and increasing product usage.
• Provide proactive training and guidance aligned with customer objectives and usage data.
• Advocate for customers during high-severity issue resolution.
• Conduct regular health checks to assess value realization and growth opportunities.
• Analyze customer data to identify risks, renewal challenges, and upsell opportunities.

Kenntnisse

Learn new systems

Excellent communication

Analytical skills

Explain technical concepts

Multitask management

Ausbildung

Bachelor’s degree preferred

Jobbeschreibung

Cengage Group is seeking a Customer Success Consultant to be a strategic partner and trusted advisor to customers within the assigned territory. You will ensure customers achieve outcomes through effective use of Cengage technology, driving adoption and long-term value.

Responsibilities include maintaining relationships, renewing revenue, and crafting success plans while traveling 20-30% by air and car across the territory.