Strategic Education Tech Success Partner

Cengage; Florida; Hybrid; USD 67.000 - 87.000; Vollzeit

Benefits dieser Stelle

Total Rewards package

Sales incentive plan

Zusammenfassung

Cengage is seeking a Customer Success Consultant to serve as a strategic partner for customers across the United States. The role focuses on driving adoption of Cengage technology, renewal revenue, and long-term value by delivering tailored success plans and proactive training.

You will manage relationships, perform health checks, and identify growth opportunities while traveling 20–30% to customer sites and events.

Qualifikationen

• 5+ years in Sales or Customer Success or related field.
• Experience in Educational Technology or Higher Education.
• Bachelor’s degree preferred.
• Ability to travel 20-30% by air and car.

Aufgaben

• Act as the designated point of contact for customers, building strong relationships throughout the customer lifecycle.
• Achieve and exceed revenue targets by retaining and renewing customers.
• Develop and implement tailored success plans to align with customer goals and increase product usage.
• Provide proactive training and guidance aligned with customer objectives and usage data.
• Advocate for customers during resolution of high-severity issues and ensure timely outcomes.
• Conduct regular health checks to assess value realization and identify growth opportunities.
• Analyze customer data to uncover risks, renewal challenges, and upsell opportunities.

Kenntnisse

Excellent communication

Strong analytical skills

Translate data into insights

Explain technical concepts

Prioritize multiple customer needs

Ausbildung

Bachelor's degree preferred

Tools

LMS

MindTap

Jobbeschreibung

Cengage is seeking a Customer Success Consultant to serve as a strategic partner for customers across the United States. The role focuses on driving adoption of Cengage technology, renewal revenue, and long-term value by delivering tailored success plans and proactive training.

You will manage relationships, perform health checks, and identify growth opportunities while traveling 20–30% to customer sites and events.