Strategic EdTech Success Consultant

Cengage Group; Anchorage (AK); Remote; USD 67,000 - 88,000; Full time

Job summary

Cengage Group, a global education technology company, seeks a Customer Success Consultant to partner with customers across the United States, driving adoption and long-term value. You will lead tailored success plans, provide proactive guidance, and protect customer outcomes throughout the lifecycle.

The role requires strong communication, analytical skills, and the ability to translate complex concepts into business terms. Travel 20–30% is expected.

Qualifications

• Bachelor’s degree preferred.
• 5+ years of experience in Sales or Customer Success.
• Experience in Educational Technology or Higher Education.
• Familiarity with the Higher Education landscape, including LMS.

Responsibilities

• Act as the designated point of contact for customers, building strong, enduring relationships throughout the customer lifecycle.
• Achieve and/or exceed established revenue targets by retaining and renewing Cengage customers.
• Develop and implement tailored success plans that align with customer goals and increase product usage.
• Provide proactive training and guidance aligned with customer objectives, standard methodologies, and usage data.
• Advocate for customers during the resolution of high-severity issues, ensuring timely and effective outcomes.
• Conduct regular health checks to assess value realization and identify opportunities for growth.
• Analyze customer data to uncover risks, renewal challenges, and upsell opportunities.

Skills

System mastery

Communication

Analytical thinking

Business-friendly language

Multi-tasking

Education

Bachelor's degree preferred

Tools

LMS

Job description

Cengage Group, a global education technology company, seeks a Customer Success Consultant to partner with customers across the United States, driving adoption and long-term value. You will lead tailored success plans, provide proactive guidance, and protect customer outcomes throughout the lifecycle.

The role requires strong communication, analytical skills, and the ability to translate complex concepts into business terms. Travel 20–30% is expected.