Strategic EdTech Customer Success Partner

Cengage Group; Oklahoma City (OK); On-site; USD 67,000 - 88,000; Full time

Job summary

The Customer Success Consultant role at Cengage Group is a strategic partner to customers across the United States. You will drive adoption of our education technology platforms and ensure customers realize value from our solutions.

You will work to retain and renew accounts, meet revenue targets, and develop tailored success plans. Travel 20-30% is required to engage with customers in designated geographies.

Qualifications

• Bachelor’s degree preferred.
• 5+ years in Sales or Customer Success.
• Experience in Educational Technology or Higher Education.
• Familiarity with LMS.

Responsibilities

• Act as the designated point of contact for customers, building strong, enduring relationships throughout customer lifecycle.
• Achieve and/or exceed established revenue targets by retaining and renewing Cengage customers.
• Develop and implement tailored success plans that align with customer goals and increase product usage.
• Provide proactive training and guidance aligned with customer objectives, standard methodologies, and usage data.
• Advocate for customers during the resolution of high-severity issues, ensuring timely and effective outcomes.

Skills

Learn new systems

Excellent communication

Analytical skills

Explain concepts

Multi-tasking

Education

Bachelor’s degree preferred

Job description

The Customer Success Consultant role at Cengage Group is a strategic partner to customers across the United States. You will drive adoption of our education technology platforms and ensure customers realize value from our solutions.

You will work to retain and renew accounts, meet revenue targets, and develop tailored success plans. Travel 20-30% is required to engage with customers in designated geographies.