Strategic EdTech Customer Success Consultant

Cengage Group; Hagåtña (GU); On-site; USD 67,000 - 88,000; Full time

Job summary

Cengage, a global education technology company, is seeking a Customer Success Consultant to serve as a strategic partner to customers in Tennessee and beyond. You will drive adoption of Cengage technology, ensure outcomes, and deliver value across the customer lifecycle.

The role is full-time, with travel requirements of 20-30% and a base pay range of $67,000 to $88,000 USD plus incentives. We welcome applicants across the United States and support strong growth in education technology.

Qualifications

• Bachelor’s degree preferred.
• 5+ years of experience in a Sales or Customer Success role.
• Experience in Educational Technology or Higher Education.
• Familiarity with the Higher Education landscape, including Learning Management Systems (LMS).

Responsibilities

• Act as the designated point of contact for customers, building strong, enduring relationships throughout customer lifecycle.
• Achieve and/or exceed established revenue targets by retaining and renewing Cengage customers.
• Develop and implement tailored success plans that align with customer goals and increase product usage.
• Provide proactive training and guidance aligned with customer objectives, standard methodologies, and usage data.
• Advocate for customers during the resolution of high-severity issues, ensuring timely and effective outcomes.
• Conduct regular health checks to assess value realization and identify opportunities for growth.
• Analyze customer data to uncover risks, renewal challenges, and upsell opportunities.

Skills

Learning quickly

Communication skills

Analytical thinking

Business explanation

Multitasking

Education

Bachelor’s degree preferred

Tools

LMS

MindTap

Job description

Cengage, a global education technology company, is seeking a Customer Success Consultant to serve as a strategic partner to customers in Tennessee and beyond. You will drive adoption of Cengage technology, ensure outcomes, and deliver value across the customer lifecycle.

The role is full-time, with travel requirements of 20-30% and a base pay range of $67,000 to $88,000 USD plus incentives. We welcome applicants across the United States and support strong growth in education technology.