Strategic Customer Success Consultant — EdTech Growth

Cengage Group

Los Angeles (CA)

On-site

USD 67,000 - 87,000

Full time

6 days ago

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Job summary

Cengage Group seeks a Customer Success Consultant to partner with customers in Mississippi and Tennessee, ensuring value realization from our learning technology. You will drive adoption, renewals, and growth while building trusted relationships.

You will develop tailored success plans, provide training, and advocate for customers, with 20–30% travel to support clients and ensure outcomes.

Qualifications

Bachelor's degree preferred.
5+ years of experience in a Sales or Customer Success role.
Experience in Educational Technology or Higher Education.
Familiarity with the Higher Education landscape, including Learning Management Systems (LMS).

Responsibilities

Act as the designated point of contact for customers, building strong, enduring relationships throughout customer lifecycle.
Achieve and/or exceed established revenue targets by retaining and renewing Cengage customers.
Develop and implement tailored success plans that align with customer goals and increase product usage.
Provide proactive training and guidance aligned with customer objectives, standard methodologies, and usage data.
Advocate for customers during the resolution of high-severity issues, ensuring timely and effective outcomes.
Conduct regular health checks to assess value realization and identify opportunities for growth.
Analyze customer data to uncover risks, renewal challenges, and upsell opportunities.