EdTech Customer Success Consultant - 20-30% Travel

Cengage Group; Portland (ME); On-site; USD 67,000 - 88,000; Full time

Job summary

Cengage Group is seeking a Customer Success Consultant to serve as a strategic partner to customers across the United States. You will help clients achieve outcomes through effective use of Cengage technology, driving adoption and long-term value.

Key responsibilities include managing relationships, renewals, best-practice onboarding, and proactive guidance. Travel 20-30% by air and car is required in this role, with strong communication and analytical skills valued.

Qualifications

• Bachelor’s degree preferred.
• Experience in Educational Technology or Higher Education.
• Familiarity with Learning Management Systems (LMS).

Responsibilities

• Act as the designated point of contact for customers, building strong, enduring relationships throughout the customer lifecycle.
• Achieve and/or exceed established revenue targets by retaining and renewing Cengage customers.
• Develop and implement tailored success plans that align with customer goals and increase product usage.
• Provide proactive training and guidance aligned with customer objectives, standard methodologies, and usage data.
• Advocate for customers during the resolution of high-severity issues, ensuring timely and effective outcomes.
• Conduct regular health checks to assess value realization and identify opportunities for growth.
• Analyze customer data to uncover risks, renewal challenges, and upsell opportunities.

Skills

Relationship building

Communication skills

Analytical thinking

Learning new systems

Time management

Education

Bachelor’s degree preferred

Job description

Cengage Group is seeking a Customer Success Consultant to serve as a strategic partner to customers across the United States. You will help clients achieve outcomes through effective use of Cengage technology, driving adoption and long-term value.

Key responsibilities include managing relationships, renewals, best-practice onboarding, and proactive guidance. Travel 20-30% by air and car is required in this role, with strong communication and analytical skills valued.