Strategic Customer Success Consultant – EdTech

Cengage Group; Honolulu (HI); Sur place; USD 67 000 - 87 000; Plein temps

Résumé du poste

Cengage Group is seeking a Customer Success Consultant to partner with customers in Mississippi and Tennessee. You will drive adoption of Cengage technology, craft success plans, and guide customers to achieve outcomes while expanding product usage.

Responsibilities include relationship management, renewal attainment, and proactive training using usage data, with travel 20-30% as needed. A Bachelor's degree is preferred and LMS experience is a plus.

Qualifications

• Bachelor's degree preferred.
• 5+ years in Sales or Customer Success.
• Experience in Educational Technology or Higher Education beneficial.
• Familiarity with Higher Education and LMS is a plus.

Responsabilités

• Be the point of contact for customers and build lasting relationships.
• Meet or exceed renewal targets by retaining and renewing customers.
• Develop and execute tailored success plans aligned with customer goals.
• Provide proactive training and guidance with data-driven usage insights.
• Advocate for customers during high-severity issue resolutions.
• Perform regular health checks to realize value and identify growth opportunities.
• Analyze customer data to uncover risks, renewal challenges, and upsell opportunities.

Connaissances

Learning new systems

Communication

Data interpretation

Explain concepts clearly

Multi-tasking

Formation

Bachelor's degree

Description du poste

Cengage Group is seeking a Customer Success Consultant to partner with customers in Mississippi and Tennessee. You will drive adoption of Cengage technology, craft success plans, and guide customers to achieve outcomes while expanding product usage.

Responsibilities include relationship management, renewal attainment, and proactive training using usage data, with travel 20-30% as needed. A Bachelor's degree is preferred and LMS experience is a plus.