EdTech Customer Success Strategist

Cengage Group; Honolulu (HI); In loco; USD 67.000 - 88.000; Tempo pieno

Descrizione del lavoro

Cengage Group in the United States seeks a Customer Success Consultant to partner with customers across territories, drive adoption of Cengage technology, and increase long-term value.

You will build trusted relationships, renew revenue, and develop tailored success plans while traveling 20–30% by air and car; 5+ years in Sales or Customer Success preferred; bachelor's degree preferred.

Competenze

• 5+ years in Sales or Customer Success.
• Ability to translate data into insights.
• Comfort explaining technical concepts to non-technical audiences.

Mansioni

• Act as the designated contact for customers, building relationships through the lifecycle.
• Achieve and exceed revenue targets by retaining and renewing customers.
• Develop tailored success plans aligned with customer goals and usage.
• Provide proactive training and guidance based on objectives and data.
• Advocate for customers during high-severity issue resolutions.
• Conduct health checks to assess value realization and growth opportunities.
• Analyze customer data to uncover renewal risks and upsell opportunities.

Conoscenze

Customer success

Account management

Relationship building

Data analysis

Communication

Formazione

Bachelor’s degree

Descrizione del lavoro

Cengage Group in the United States seeks a Customer Success Consultant to partner with customers across territories, drive adoption of Cengage technology, and increase long-term value.

You will build trusted relationships, renew revenue, and develop tailored success plans while traveling 20–30% by air and car; 5+ years in Sales or Customer Success preferred; bachelor's degree preferred.