EdTech Customer Success Strategist

Cengage Group; Boise (ID); On-site; USD 67,000 - 88,000; Full time

Job summary

Cengage Group in the United States is seeking a Customer Success Consultant to partner with customers across the assigned territory. You will drive adoption of Cengage technology, renewals, and long-term value for colleges and learners.

Ideal candidates have 5+ years in Sales or Customer Success, experience in Educational Technology, and comfort with travel 20-30%. You will build success plans, train users, and translate data into strategic guidance.

Qualifications

• Bachelor’s degree preferred.
• 5+ years in Sales or Customer Success.
• Experience in Educational Technology or Higher Education.
• Familiarity with Higher Education and LMS.

Responsibilities

• Serve as strategic partner to customers within assigned territory.
• Achieve and exceed revenue targets by retaining and renewing customers.
• Develop tailored success plans that align with customer goals and increase product usage.
• Provide proactive training and guidance aligned with customer objectives, standard methodologies, and usage data.
• Advocate for customers during the resolution of high-severity issues, ensuring timely and effective outcomes.
• Conduct regular health checks to assess value realization and identify opportunities for growth.
• Analyze customer data to uncover risks, renewal challenges, and upsell opportunities.

Skills

Learn new systems

Excellent communication

Analytical thinking

Explain technical concepts

Multitasking

Education

Bachelor's degree preferred

Tools

LMS (Learning Management Systems)

Job description

Cengage Group in the United States is seeking a Customer Success Consultant to partner with customers across the assigned territory. You will drive adoption of Cengage technology, renewals, and long-term value for colleges and learners.

Ideal candidates have 5+ years in Sales or Customer Success, experience in Educational Technology, and comfort with travel 20-30%. You will build success plans, train users, and translate data into strategic guidance.