Strategic Customer Success Consultant - Education Tech

Cengage Group

Las Vegas (NV)

On-site

USD 67,000 - 88,000

Full time

3 days ago

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Job summary

Cengage Group in the United States is seeking a Customer Success Consultant to act as a strategic partner to customers within your assigned territory, ensuring outcomes through effective use of Cengage technology, driving adoption and long-term value.

We welcome candidates nationwide; travel 20-30% is required. The role emphasizes renewals, expanding product usage, proactive training, and strong cross-functional collaboration to support learners and institutions.

Qualifications

Bachelor’s degree preferred, 5+ years in Sales or Customer Success is ideal.
Experience with Educational Technology or Higher Education is desirable.
Familiar with Higher Education, LMS platforms, and customer journey maps.

Responsibilities

Act as the designated contact for customers, building strong relationships throughout the lifecycle.
Retain and renew customers to achieve/exceed revenue targets.
Develop tailored success plans aligned with goals and product usage.
Provide proactive training and guidance using data-driven insights.
Advocate for customers during high-severity issue resolution with timely outcomes.
Conduct regular health checks to measure value realization and growth opportunities.
Analyze customer data to uncover risks, renewal challenges, and upsell opportunities.