EdTech Customer Success Strategist

Cengage Group; Columbia (SC); On-site; USD 67,000 - 87,000; Full time

Job summary

Cengage Group is seeking a Customer Success Consultant to partner with customers in Mississippi and Tennessee, ensuring successful adoption of Cengage technology and long-term value. You will drive renewals, advocate for clients, and deliver proactive guidance and training to maximize product usage.

You will act as a trusted advisor, analyzing usage data and coordinating cross-functional resources to meet customer objectives while traveling up to 30% to support key accounts and growth

Qualifications

• Bachelor’s degree preferred.
• 5+ years of experience in a Sales or Customer Success role.
• Experience in Educational Technology or Higher Education.

Responsibilities

• Serve as the designated contact for customers, building strong relationships throughout the lifecycle.
• Achieve and/or exceed revenue targets by retaining and renewing customers.
• Develop and implement tailored success plans aligned with customer goals and product usage.

Skills

Learning new systems

Communication

Analytical thinking

Technical explanations

Multitasking

Education

Bachelor’s degree preferred

Job description

Cengage Group is seeking a Customer Success Consultant to partner with customers in Mississippi and Tennessee, ensuring successful adoption of Cengage technology and long-term value. You will drive renewals, advocate for clients, and deliver proactive guidance and training to maximize product usage.

You will act as a trusted advisor, analyzing usage data and coordinating cross-functional resources to meet customer objectives while traveling up to 30% to support key accounts and growth