EdTech Customer Success Strategist

Cengage Group

Jacksonville (FL)

Vor Ort

USD 67.000 - 88.000

Vollzeit

Vor 2 Tagen

Sei unter den ersten Bewerbenden

Bewerbungsgenerator

Schick keinen Standard-Lebenslauf — erstelle einen Lebenslauf und ein Anschreiben, die genau auf diese Rolle zugeschnitten sind.

Schaffe es an den ATS-Filtern vorbei

Zusammenfassung

Cengage Group in the United States is seeking a Customer Success Consultant to serve as a strategic partner and trusted advisor to customers within your territory. Your mission is to ensure customers achieve their desired outcomes through effective use of Cengage technology, driving adoption and long‑term value.

We are open to hiring this position anywhere in the United States, though we target geographies with substantial market share.

Qualifikationen

Bachelor’s degree preferred.
5+ years of experience in a Sales or Customer Success role.
Experience in Educational Technology or Higher Education.
Familiarity with the Higher Education landscape, including LMS.
Travel 20-30% by air and car.

Aufgaben

Act as the designated point of contact for customers, building strong relationships throughout the lifecycle.
Retain and renew customers to achieve revenue targets.
Develop and implement tailored success plans to increase product usage.
Provide proactive training and guidance aligned with customer objectives and usage data.
Advocate for customers during high-severity issues with timely outcomes.
Conduct health checks to assess value realization and identify growth opportunities.
Analyze customer data to uncover renewal risks and upsell opportunities.

Kenntnisse

Proven ability to quickly learn and ma

Excellent communication and

Strong analytical skills

Explain technical concepts

Manage multiple client needs

Ausbildung

Bachelor's degree preferred

Jobbeschreibung