Strategic EdTech Customer Success Consultant

Cengage Group; Charleston (WV); On-site; USD 67,000 - 87,000; Full time

Job summary

Cengage Group in the United States seeks a Customer Success Consultant to partner with customers in Mississippi and Tennessee, driving adoption of Cengage technology and delivering measurable value.

You will build strong relationships, renewals, and tailored success plans, while guiding customers with training and data-driven insights. Travel 20–30% by air and car is required for this role, with a base pay range of 67,000 to 87,100 USD plus a 35,000 USD target incentive.

Qualifications

• 5+ years of experience in a Sales or Customer Success role.
• Experience in Educational Technology or Higher Education.
• Travel 20-30% by air and car.

Responsibilities

• Act as the designated point of contact for customers, building strong relationships throughout the lifecycle.
• Achieve and/or exceed established revenue targets by retaining and renewing customers.
• Develop and implement tailored success plans that align with customer goals.
• Provide proactive training and guidance aligned with customer objectives.
• Advocate for customers during high-severity issue resolution.
• Conduct regular health checks to assess value realization and growth opportunities.
• Analyze customer data to uncover risks, renewal challenges, and upsell opportunities.

Skills

Quick learner

Excellent communication

Strong analytical skills

Explain technical concepts clearly

Multitasking

Education

Bachelor’s degree preferred

Job description

Cengage Group in the United States seeks a Customer Success Consultant to partner with customers in Mississippi and Tennessee, driving adoption of Cengage technology and delivering measurable value.

You will build strong relationships, renewals, and tailored success plans, while guiding customers with training and data-driven insights. Travel 20–30% by air and car is required for this role, with a base pay range of 67,000 to 87,100 USD plus a 35,000 USD target incentive.