EdTech Customer Success Champion

Cengage Group; Detroit (MI); Remote; USD 67.000 - 87.000; Vollzeit

Zusammenfassung

Cengage Group is seeking a Customer Success Consultant to act as a trusted advisor within the assigned territory. You will drive customer adoption of Cengage technology, deliver proactive training, and guide customers toward long-term value and renewals.

The role emphasizes cross-functional collaboration, data-driven insights, and a focus on growth opportunities across Higher Education and related markets. Travel 20-30% is required.

Qualifikationen

• Bachelor’s degree preferred.
• 5+ years of experience in a Sales or Customer Success role.
• Experience in Educational Technology or Higher Education.
• Familiarity with the Higher Education landscape, including LMS.
• Requirement to travel between 20-30% by air and car

Aufgaben

• Act as the designated point of contact for customers, building strong, enduring relationships throughout customer lifecycle.
• Achieve and/or exceed established revenue targets by retaining and renewing Cengage customers.
• Develop and implement tailored success plans that align with customer goals and increase product usage.
• Provide proactive training and guidance aligned with customer objectives, standard methodologies, and usage data.
• Advocate for customers during the resolution of high-severity issues, ensuring timely and effective outcomes.
• Conduct regular health checks to assess value realization and identify opportunities for growth.
• Analyze customer data to uncover risks, renewal challenges, and upsell opportunities.

Ausbildung

Bachelor’s degree preferred

Jobbeschreibung

Cengage Group is seeking a Customer Success Consultant to act as a trusted advisor within the assigned territory. You will drive customer adoption of Cengage technology, deliver proactive training, and guide customers toward long-term value and renewals.

The role emphasizes cross-functional collaboration, data-driven insights, and a focus on growth opportunities across Higher Education and related markets. Travel 20-30% is required.