Education Tech Customer Success Partner

Cengage Group; Newark (NJ); Remote; USD 67.000 - 87.000; Vollzeit

Zusammenfassung

Cengage Group is seeking a Customer Success Consultant to partner with customers in the assigned territory, driving adoption of Cengage technology and delivering long-term value.

You will build trusted relationships, lead tailored success plans, and coordinate proactive training to help customers achieve their outcomes while aligning with product usage data. Travel 20–30% is required.

Qualifikationen

• 5+ years of experience in a Sales or Customer Success role.
• Experience in Educational Technology or Higher Education.
• Familiarity with the Higher Education landscape, including Learning Management Systems (LMS).

Aufgaben

• Act as the designated point of contact for customers, building strong, enduring relationships throughout customer lifecycle.
• Achieve and/or exceed established revenue targets by retaining and renewing Cengage customers.
• Develop and implement tailored success plans that align with customer goals and increase product usage.
• Provide proactive training and guidance aligned with customer objectives, standard methodologies, and usage data.
• Advocate for customers during the resolution of high‑severity issues, ensuring timely and effective outcomes.
• Conduct regular health checks to assess value realization and identify opportunities for growth.
• Analyze customer data to uncover risks, renewal challenges, and upsell opportunities.

Kenntnisse

Systems learning

Communication

Analytics

Explain tech concepts

Multi-tasking

Ausbildung

Bachelor’s degree preferred

Tools

LMS

Jobbeschreibung

Cengage Group is seeking a Customer Success Consultant to partner with customers in the assigned territory, driving adoption of Cengage technology and delivering long-term value.

You will build trusted relationships, lead tailored success plans, and coordinate proactive training to help customers achieve their outcomes while aligning with product usage data. Travel 20–30% is required.