EdTech Customer Success Partner

Cengage Group; Chicago (IL); Remote; USD 67.000 - 87.000; Vollzeit

Zusammenfassung

Cengage Group is seeking a Customer Success Consultant to partner with customers, drive adoption of our education technology, and renew renewals in the assigned territory. You will tailor success plans, train users, and advocate for clients to resolve issues and maximize value.

You will analyze data, identify risks and upsell opportunities while delivering proactive guidance. Some travel (20–30%) is required, with emphasis on customer outcomes across higher education and schools.

Qualifikationen

• Bachelor’s degree preferred.
• 5+ years in Sales or Customer Success.
• Experience in Educational Technology or Higher Education.

Aufgaben

• Act as the designated point of contact for customers, building strong, enduring relationships throughout customer lifecycle.
• Achieve and/or exceed established revenue targets by retaining and renewing Cengage customers.
• Develop and implement tailored success plans that align with customer goals and increase product usage.
• Provide proactive training and guidance aligned with customer objectives, standard methodologies, and usage data.
• Advocate for customers during the resolution of high‑severity issues, ensuring timely and effective outcomes.
• Conduct regular health checks to assess value realization and identify opportunities for growth.
• Analyze customer data to uncover risks, renewal challenges, and upsell opportunities.

Kenntnisse

Learn new systems

Excellent communication

Analytical skills

Explain technical concepts

Manage multiple needs

Ausbildung

Bachelor’s degree preferred

Tools

LMS familiarity

Jobbeschreibung

Cengage Group is seeking a Customer Success Consultant to partner with customers, drive adoption of our education technology, and renew renewals in the assigned territory. You will tailor success plans, train users, and advocate for clients to resolve issues and maximize value.

You will analyze data, identify risks and upsell opportunities while delivering proactive guidance. Some travel (20–30%) is required, with emphasis on customer outcomes across higher education and schools.