Strategic Customer Success Partner

Cengage Group; United States; Hybrid; USD 70,000 - 120,000; Full time

Job summary

Cengage Group is seeking a Customer Success Consultant to act as a strategic partner and trusted advisor within the assigned territory. You will drive adoption of Cengage technology, retain customers, and deliver tailored success plans to maximize long-term value.

Requirements include strong communication, analytical skills, and the ability to explain technical concepts in business terms. The role involves travel 20-30% across the United States.

Qualifications

• Strong communication and presentation abilities are required.
• Analytical mindset with data-driven insight capabilities.
• Ability to translate technical concepts into business terms.

Responsibilities

• Serve as strategic partner and trusted advisor to customers.
• Retain and renew customer relationships to meet revenue targets.
• Develop tailored success plans aligned with customer goals.
• Provide proactive training and guidance based on usage data.
• Advocate for customers during high-severity issue resolutions.
• Conduct regular health checks to realize value and growth.
• Analyze data to identify risks, renewals, and upsell opportunities.

Skills

Clear communication

Presentation skills

Analytical thinking

Technical explanation

Multi-tasking

Education

Bachelor's degree preferred

Tools

LMS familiarity

Job description

Cengage Group is seeking a Customer Success Consultant to act as a strategic partner and trusted advisor within the assigned territory. You will drive adoption of Cengage technology, retain customers, and deliver tailored success plans to maximize long-term value.

Requirements include strong communication, analytical skills, and the ability to explain technical concepts in business terms. The role involves travel 20-30% across the United States.