Education Tech Customer Success Strategist

Cengage Group; Wichita (KS); A distancia; USD 67.000 - 87.000; Jornada completa

Descripción de la vacante

Cengage Group is seeking a Customer Success Consultant to act as a strategic partner for customers in the assigned territory, driving adoption and long-term value through effective use of Cengage technology.

You will build relationships, retain and renew customers, and develop success plans aligned with customer goals, including proactive guidance and training based on data usage. The role involves periodic travel.

Formación

• 5+ years of experience in Sales or Customer Success
• Excellent communication and presentation skills
• Strong analytical skills with data-driven insights
• Familiarity with Higher Education and LMS

Responsabilidades

• Serve as strategic partner and trusted advisor to customers within assigned territory
• Ensure customers achieve desired outcomes through use of Cengage technology
• Drive adoption, renewals, and long-term value
• Develop and execute tailored success plans aligned with customer goals
• Provide proactive training and guidance based on usage data

Conocimientos

Communication skills

Relationship management

Analytical skills

LMS familiarity

Educación

Bachelor’s degree preferred

Herramientas

CRM tools

LMS

Descripción del empleo

Cengage Group is seeking a Customer Success Consultant to act as a strategic partner for customers in the assigned territory, driving adoption and long-term value through effective use of Cengage technology.

You will build relationships, retain and renew customers, and develop success plans aligned with customer goals, including proactive guidance and training based on data usage. The role involves periodic travel.