Strategic Director, Mortgage Servicing (Remote)

BECU; Arizona; Híbrido; USD 174 000 - 212 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

401(k) Company Match (up to 3%)

4% annual contribution to your 401(k)

Medical, Dental and Vision

PTO Program + Exchange Program

Tuition Reimbursement Program

Volunteer time off + donation match

Resumo da oferta

BECU is seeking a Director of Mortgage Servicing to lead and transform our mortgage operations, guiding servicing, default, agency relationships, and regulatory compliance to deliver superior member experiences. You will build high-performing teams, drive automation and process improvements, manage P&L, and partner with sub-servicers and internal groups to scale operations.

This role supports remote work across approved locations, emphasizes governance, analytics, and strategic leadership to

Qualificações

• Bachelor’s degree in business or related field is required.
• 8 years of experience in mortgage servicing operations or closely related field.
• 5 years of people leadership experience.
• Requires SAFE Act Mortgage Loan Originator (MLO) registration.

Responsabilidades

• Build and lead mortgage servicing teams with policies and standards.
• Coach and develop employees using competencies and evaluations.
• Set departmental goals aligned with operating plan and monitor performance.
• Oversee end-to-end mortgage servicing workflows with performance management.
• Drive process improvements, automation, and scalable servicing solutions.
• Champion member experience across remote and onsite channels.
• Ensure regulatory compliance and investor guidelines across operations.
• Oversee P&L and budget performance; optimize revenue and control costs.
• Lead analytics and reporting to inform strategic decisions and improvements.
• Manage vendor and sub-servicer relationships and performance.

Conhecimentos

People leadership

Mortgage servicing operations

Regulatory compliance

Financial analysis

Project management

Formação académica

Bachelor’s degree in business or related field

SAFE Act MLO compliance

Ferramentas

SuccessFactors

Descrição da oferta de emprego

BECU is seeking a Director of Mortgage Servicing to lead and transform our mortgage operations, guiding servicing, default, agency relationships, and regulatory compliance to deliver superior member experiences. You will build high-performing teams, drive automation and process improvements, manage P&L, and partner with sub-servicers and internal groups to scale operations.

This role supports remote work across approved locations, emphasizes governance, analytics, and strategic leadership to